Effective Date: September 24. 2026
1. Policy Statement
MVL International Training Center is committed to providing structured and effective online training through our e-learning environment. Our online programs are organised to support the learning objectives of each course while giving learners access to the required training, assessment, and support.
2. Enrolment and Registration
Learners must complete the required enrolment and registration process before accessing an online program.
We require accurate learner information during registration so that we can maintain appropriate training and assessment records.
3. Access to Online Training
Once enrolment has been confirmed, learners are provided access to the relevant online learning platform or Learning Management System (LMS).
Course access, schedules, training duration, and other requirements are communicated to learners as applicable to their program.
Learners are responsible for using their assigned access details appropriately and following the instructions provided for their course.
4. Training and Learning Requirements
Our online programs are structured around the learning objectives and requirements of the relevant course.
Learners are expected to:
- Follow the scheduled training requirements
- Complete the required learning activities
- Access the relevant course materials
- Participate in required assessments or examinations
- Follow applicable academic integrity and conduct requirements
5. Assessment and Certification
Online learners must complete the assessment or examination requirements applicable to their program.
Assessment is conducted in accordance with our Assessment Policy, with requirements communicated as part of the relevant course.
Where certification is applicable, learners must meet the required completion, attendance, assessment, examination, and competency requirements before a certificate is issued.
6. Learner Support
We provide support for learners who experience difficulties while using our online learning environment.
For technical issues, learners should provide relevant information when reporting a problem, such as their name, course, registered email address, a description of the issue, and screenshots or error messages where available.
Support may cover issues relating to login and password access, course materials, assessment or examination access, video playback, account activation, navigation, certificate downloads, and other technical problems affecting course participation.
7. Review of Online Training
We regularly review and update our online training processes and programs to ensure they remain structured, effective, and aligned with the relevant learning objectives and requirements.
Our management is responsible for overseeing the implementation and continual improvement of this policy.