FAQs
Frequently Asked Questions
Have a question about our programs, enrolment, online learning, assessment, or in-house training? Get the answers to common questions you may have in mind.
Programs & Enrolment
4 questions
What types of training do you offer?
We offer training in areas including occupational safety and health, management systems, fire safety and protection, first aid, risk assessment, and professional development. You can explore our full range of available programs on the Programs page.
Who can enrol in your programs?
Eligibility depends on the program. Our current course information generally lists High School Graduate as the minimum eligibility requirement. Please check the individual program page for the specific requirements of the course you're interested in.
How do I enrol in a course?
Start by selecting the program you're interested in and reviewing its course information. During registration, you'll need to provide accurate and complete information along with any required documentation. We confirm enrolment once the required documentation and payment, where applicable, have been received.
Can I arrange training for my organisation?
Yes. We offer selected programs as in-house training for organisations. Training can take place at your establishment or another suitable venue.
Online Learning
3 questions
Do you offer online training?
Yes. We offer online programs through our e-learning environment. Our online learning process includes enrolment, access to the learning platform, scheduled training, assessments, and learner support.
What if I have a technical problem with my online course?
If you're having trouble accessing your course, first check your internet connection, browser, login details, and any maintenance or service notifications. If the problem continues, you can report it to our System Support Team with details such as your name, course, registered email address, a description of the issue, and screenshots or error messages where available.
What kind of online issues can your support team help with?
We can assist with issues such as login and password access, course materials, assessment or examination access, video playback, account activation, navigation, certificate downloads, and other technical problems affecting course participation.
Assessment & Certification
4 questions
How are your assessments conducted?
Assessment requirements vary by program. We use assessment to measure learners' knowledge, skills, and competencies against the requirements of the relevant training program. We expect learners to complete assessments honestly and independently.
What are the attendance requirements?
Please attend all scheduled training sessions and take part in the required learning activities. Full attendance is required to complete your course successfully. If you arrive late or leave before the scheduled end of a session, it may affect your course completion or certification.
When will I receive my certificate?
We issue certificates to learners who meet the applicable course completion, attendance, assessment, examination, and competency requirements.
Can I verify my MVL certificate?
Yes. You can use our Certificate Verification service to check your MVL certificate by entering the relevant certificate ID.
In-House Training
3 questions
What is in-house training?
In-house training allows your organisation to arrange selected MVL programs at your establishment or another suitable venue.
Can you tailor an in-house program to our organisation?
Yes. We can tailor selected courses around your organisation's requirements. Depending on the training, this may include case studies, practical exercises, workplace policies and procedures, control measures, management systems, and site-specific information.
Can you assess our organisation's training needs?
Yes. Our tailored support approach includes assessing your organisation's needs, strengths, and areas for improvement to determine the resources and assistance required.
Learner Information & Policies
4 questions
Do I need identification when attending training?
Yes. We require delegates to provide valid identification as part of our delegate identification process. We may verify identity before enrolment, assessment, examination, or certification.
What if I miss a training session?
Please make every effort to attend your scheduled training sessions in full. If you arrive late or leave early, this may affect your course completion or certification, depending on the program requirements.
Do you have an anti-plagiarism policy?
Yes. We follow a zero-tolerance approach to plagiarism and academic dishonesty. We expect learners to submit their own work and properly acknowledge the work or ideas of others.
How do you protect my personal information?
Our Data Protection Policy covers how we collect, use, store, access, and protect personal information. We limit access to authorised personnel and retain personal data only as long as necessary for legal, contractual, and operational requirements.
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- Programs, enrolment and online learning
- Assessments and certification
- In-house training for organisations
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